Customer reviews of E S P Cars

By Ashley J on 01 September 2018 | Verified purchase

If you want a car with the X factor and low miles this is the place. The showroom is like a sweet shop (to much to choose from). No pushy salesman, fair price on part exchange. Very knowledgeable when you ask questions. Honest family run business. Will go back for my next car here. Thank you to the team at ESP cars.

By Ken M on 23 August 2018 | Verified purchase

Very helpful in providing information as requested easy to deal with would deal with them again

By Qamar I on 19 August 2018 | Verified purchase

Valet was not good at all did give me option to come back again so they can re valet car but travelled to far was not worth it disappointing but the rest of purchase can’t complain not bad

Reply from E S P Cars on 11/12/18

Hi Qamar, Firstly thank you for your review, We welcome any feed back whether it is positive or negative, We are sorry you were not entirely satisfied with the standard of your valet and as previously discussed the next time you are in the area please call me directly and we arrange getting your BMW back in for a complimentary full valet Should you have any further questions or queries than please do not hesitate to give me a call on 0115 9464500 and I will be more than happy to assist you moving forward Kind Regards Matt

By Sharon M on 15 August 2018 | Verified purchase

A very good sales team, no presure to buy any extra warenties very satisfied with the whole proccess, would purchase from ESP again

By Geraldine H on 10 August 2018 | Verified purchase

Good choice of vehicles in showroom, friendly and efficient sales staff

By Denise B on 23 July 2018 | Verified purchase

Great GENUINE deal start to finish. Promised all the delivered. Nice people too.

By Andrew T on 20 July 2018 | Verified purchase

Great experience from start to finish. Phil was a great help in every aspect of the process without being even slightly pushy.

By Terence R on 20 July 2018 | Verified purchase

Very helpful and a pleasure to do business with would recommend them

By Aamir A on 20 July 2018 | Verified purchase

Very helpful staff and very professional. They explain everything in good details and never try to push for things. Very honest. They spent over 2 hours to explain all options. They give you honest advices with good examples so you understand complicated things easily. I got my Audi A7 and very happy with the car. I travelled from London to them but at the end It was all worth it. I will defiantly do business with them in future.

By Tomas C on 12 August 2020 | Purchase not verified

Overall the range of vehicles on offer and the price they offer them at is very good, they only deal in higher specification cars. The show room was well presented and it was easy to get an appointment, and as others have mentioned, they aren't pushy salesmen. My two disappointments were that 1) the car had 9 miles of fuel in the tank for the test drive (not a problem) but when I asked if it would have some more fuel when I picked it up, it came with 36 miles in the tank. When you're spending a five figure sum on a car I would think a 1/4 of a tank would be a minimum. I'm not expecting a full tank - I know that doesn't make commercial sense, but it would make the overall experience better. Secondly, our salesman was very friendly but quite non-committal on various aspects of the car such as if it came with a second key etc. The dealership have agreed to share the cost of a second key should it not arrive however - which I must say is good.