- Telephone:
- 0115 9464500
Customer reviews of E S P Cars
At E S P Cars we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
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5
Perfect for you students
By Kiki J on 31 May 2019 | Purchase not verified
I've been traveling a lot lately so have been getting issues with my Mini. So I took it to ESP after hearing so many great reviews. As i'm still a student I was scared because I have not got a clue about cars and these things but the manager was able to fully explain my cars issues and even spoke to my parents to explain in depth. He was really friendly and I would deffo go back! It was professional and they even cleaned my car and gave me some goodies. Thank you ESP Team! x
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5
Abarth 595 Competizione
By Jane T on 29 April 2019 | Purchase not verified
Excellent service from the team. Part-exchange easy and simple to organise with a very fair price offered. Very very pleased with our purchase - a 65 plate Abarth 595 Competizione. Would definitely buy from this garage again in the future
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5
My best experience with a car dealer in years!
By Angela H on 28 April 2019 | Purchase not verified
We bought a Porsche Cayenne from ESP in January. Salesman was very good and I felt confident enough to pay a deposit to hold the car until we could view it. Throughout the purchase, he made everything very straightforward and was clear about extended warranty costs etc. There was a couple of things to sort with the car before paying for it, and ESP made sure all was ready in time, keeping us up to date throughout. We were very happy with the trade-in value that they gave us too. We did have an issue with the car about a month after buying it, but cars can and do go wrong. I only ever judge a company on how they deal with an issue, and ESP were excellent, returning my calls when promised, getting the issue sorted for us without any problem at all. I would have no hesitation in buying from ESP Cars again despite living 160 miles away. Loving the car and will look to replace the wife’s Audi with another purchase from the ESP soon!
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5
Gutted! An awful and stressful experience
By keith W on 25 April 2019 | Purchase not verified
I found the car online, called and asked very specific questions about the body work. I was informed that the three year old 33k miles car had age related marks only, that the marks would be detailed prior to my buying. I sold my car, booked flights and arrived to find an immaculate 3 year old black car, I even commented on how little age related marks there were. I drove home and noticed over the next seven days how the water beaded well and ran straight off. I then washed the car with my wash mitt and good quality car shampoo to reveal scarred body panels on both sides and subsequently found out that the front and rear bumpers had been re-sprayed. 24 emails and numerous phone calls to the sales manager later, having felt the need to take legal advice and write a consumer rights structured letter, eventually resulted in the car being repaired locally to me. Overall I am very disappointed with the experience and have a sour taste left after dealing with ESP Cars. I wouldn’t recommend!
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5
Excellent Staff and service
By Dean G on 09 April 2019 | Purchase not verified
I had been to ESP a few weeks previous with a friend who had purchased a car, there is a great selection of clean tidy cars in stock, I was met by friendly staff who were very proffessional and helpsul while browsing the vehicles, after some desision making I opted for a BMW X4 which is my first Diesel and my first SUV, I also opted for the Supergard treatment to protect the exterior and interior and I must say that I am very happy with my purchase, thank you ESP I will definately be coming back in years to come.
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5
Easy Fast and Accurate
By jay L on 27 February 2019 | Purchase not verified
First i must say i don't normally follow up reviews as i think companies pay people to write them, but i can honestly say that i am very happy to leave this review base on my own experience from the first phone call until i went to collect the car. I must say the service was good and professional the cars are as described in the advert and the staff are friendly and made the transaction simple. I would recommend them and even purchase my next car from ESP Cars.
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5
Another Great Experience
By Colin T on 22 January 2019 | Purchase not verified
This is the 10th car I have purchased from esp, the quality of the cars has been superb and I have never had a problem. The management and sales team are open, honest and trustworthy, I will keep buying my cars from them.
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5
UN HAPPY ABOUT ESP CARS
By JEYARASA J on 22 November 2018 | Purchase not verified
I bought landrover discovery 4 September 2018, within two months it got engine failure, restricted performance and wheel alignment problem. soon I try to contact the ESP Cars dealer but they are not willing to help or response for this matter. I am really very disappointed.
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5
Trust and respect
By OMIROS G on 20 September 2018 | Purchase not verified
Since i live in Cyprus and i was not able to look drive and check out the car trust was a huge factor for me. And Esp cars through its staff and especially through Aaron they earned my trust! I had almost every day communication with them through email or a phone call and they were very helpful presice and explained everything to me to the point. What was most appreciated though was the fact that whatever they promised and told me was delivered. Just to let you know I got my car yesterday a BMW 640d and just.... respect Guys...respect Aaron. Car is a beauty. Actually is a victoria secret model! :) Thank you so much for everything Regards omiros
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5
Excellent 5* Garage would definitely use again
By Julie H on 30 April 2018 | Purchase not verified
Brilliant love the car. Travelled from Essex and PHIL was a real gent nothing was too much trouble. 5* service from start to finish will definitely recommend you and use again